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Vladislava Drutko

Budget: fee on request
Languages: Russian
Geography: Russia & CIS countries
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Vladislava Drutko - PhD, a specialist in the field of personnel management.

Professional experience:

  • Experience in the field of training and development - more than 24 years, including management experience in major financial, insurance and consulting companies - more than 10 years
  • She headed the Directorate of Business Development, HR-department training center
  • Supervised direction program "Leadership and personal effectiveness" under the federal anti-crisis program
  • Professional competence Optimization and description of business processes and reorganization of the organizational structure with the subsequent development and implementation of assessment programs, personnel development and training within the framework of the program "Talent Pool"
  • Design and construction of corporate training centers from scratch
  • Design and implementation of a system of personnel evaluation methods 360 degrees and assessment center, including a description of competencies for all levels and areas of finance, insurance and telecommunications businesses
  • Call center work standardization, including the development of standards, training of operators and team leaders and units, monitoring and incentive programs (non-material part), as well as the business processes of "separation" of incoming calls in order to reduce the time of interaction with the user and improve customer service  
  • Building a sales system in the financial, telecommunications, insurance business as part of aggressive expansion program in the region