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Mark Hurst

Budget: fee on request
Languages: English
Geography: USA and Canada
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Mark Hurst is founder and CEO of Creative Good, is a pioneer of the customer experience discipline in business. Since 1997 he has spent his career writing, speaking, and advising organizations how to improve their business by creating better customer experiences. Most recently, he co-authored Customers Included, the book about how Creative Good joins strategy and customer experience.

Hurst is also known for running the Gel conference, which he founded in 2003. Gel spotlights people and projects that create some good experience – and has gained notoriety for featuring the first stage presentations of Wikipedia, Marissa Mayer, Ze Frank, Khan Academy, and others. Conference videos are available at gelconference.com.

Hurst also pioneered the “empty inbox” method of digital productivity and wrote about it in Bit Literacy, his 2007 book about solving information overload. The book has been translated into Chinese and Russian editions. Hurst also created and continues to manage Good Todo, the mobile productivity suite that enables anyone to keep an empty inbox and enjoy the benefits of more productivity and less stress.

In 2013 Hurst’s column The Google Glass feature no one is talking about went viral the day after Sergey Brin gave a public demo of the device. With tens of thousands of social media shares and international and US media coverage, Hurst’s column helped shape the cultural dialogue about privacy, user experience, and wider implications of wearable devices.

Hurst has written and published the Uncle Mark Gift Guide and Almanac since 2003 andcreated a series of Uncle Mark videos to teach the basics of Mandarin Chinese.

Mark began his Internet career as a graduate researcher at the MIT Media Lab, where he created interactive comics for the Web’s first personalized news service, called Fishwrap. In the mid-1990s he worked with Seth Godin at Yoyodyne, which later sold to Yahoo. He holds bachelor’s and master’s degrees in computer science from MIT and lives in New York City with his wife and son.

Mark is an Eagle Scout, a patented inventor (US5048839), and was named “one of the 1,000 most creative people in America” by Richard Saul Wurman, founder of the TED conference.